User Agreement
Last updated: 2026-09-20
This User Agreement governs use of movilup.pro, the MovilUp / MovilDrive mobile apps, the store and fleet cabinets and the MovilUp platform as an information aggregator. The agreement for organising cargo transport for a customer is governed by the Public Offer. Connecting a store is governed by the Store Partner Terms; connecting a fleet — by the Fleet Partner Terms. Documents are accepted explicitly: the store form checkbox, confirmation in the apps, and order confirmation. A fleet WhatsApp message is a request for contact, not a contract of carriage.
Services
MovilUp provides an aggregator platform for organising cargo transport, apartment and office relocation, packing, loading and unloading, furniture assembly and disassembly, and rubbish removal across Israel. Actual transport and related work are performed by independent partner providers (including fleet drivers). MovilUp is not a carrier and not the employer of performers. Customer details are set out in the Public Offer.
Roles on the platform
A private or one-off customer accepts the Public Offer. A store accepts the Store Partner Terms; each of its delivery orders also follows the Offer, with the store as Customer. A fleet and its drivers accept the Fleet Partner Terms and the MovilDrive app rules. This Agreement is the general interface rules (account, content, IP), not a contract of carriage.
Accounts and the mobile apps
Some features of the MovilUp and MovilDrive apps require an account, created with your phone number (verified by SMS) or through Google or Apple sign-in. Store and fleet cabinets use a login and password issued by the Service after review. You are responsible for the activity under your account. You can delete a customer or performer account from the app (Profile or Settings → Delete account); store and fleet cabinets — by emailing privacy@movilup.pro. Data is removed subject to the retention periods in the Privacy Policy.
Acceptable use and user content
The apps allow customers and drivers to exchange messages, photos and ratings ('user content') in connection with an order. MovilUp operates a zero-tolerance policy towards objectionable, unlawful, hateful, harassing or otherwise abusive content and behaviour. You must not submit such content or harass other users. We provide tools to report objectionable content and to block abusive users directly inside the chat; every report is reviewed, and we may suspend or terminate accounts that breach this policy. By using the apps you agree to abide by these rules.
Placing an order
A request via the website, phone or messengers is a contact to an operator, not acceptance of the Public Offer. An operator calls back within 30 minutes during working hours. The contract to organise carriage is formed by confirming an order in the MovilUp app, in the store cabinet, or by another explicit confirmation in the interface. An oral phone confirmation may be used to clarify a website lead; app and store-cabinet orders follow the Offer and the relevant Partner Terms.
Pricing and payment
The final price is quoted individually based on volume, distance, floor, availability of a lift and job complexity. The operator confirms the exact price before work begins. Payment is made after the work is complete - in cash, by card or by bank transfer. No prepayment is required for standard orders.
Cancellation and rescheduling
In the mobile app you may cancel free of charge until the driver arrives at the pickup point. Cancellation less than 15 minutes before arrival incurs a 50% penalty on the base price (see the Public Offer). For website or phone orders — free cancellation up to 4 hours before the agreed arrival time; later cancellations may incur reasonable expenses.
Consumer rights
This Agreement does not limit the mandatory rights granted to you by Israeli consumer protection law, including the right to cancel a transaction in the cases and within the periods set by law. In the event of any conflict between this Agreement and mandatory provisions of the law, the law prevails.
Liability and insurance
Responsibility for cargo safety from acceptance until handover lies with the partner performing the order (see the Public Offer). Submit claims about transport quality, damage or loss via the app or MovilUp support — we will forward them to the partner and assist with handling. As an information intermediary MovilUp is not a carrier, except where the law expressly provides otherwise. Valuables, documents, cash and fragile electronics without proper packaging are carried at the Customer's risk and only by special arrangement.
Limitation of liability
The Service is not liable for indirect damages (lost profit, distress caused by delay, etc.) except where required by mandatory law. The Service's maximum liability as a platform per order is limited to the platform organisation fee for that order, unless mandatory law provides otherwise. The partner's liability for cargo is governed by the Public Offer and applicable law.
Intellectual property
The MovilUp name and logo, the texts, photos and design of the site are the property of MovilUp. Use of the site's materials without our written permission is prohibited, except for fair quoting with a link to movilup.pro.
Governing law and jurisdiction
These Terms are governed by the laws of the State of Israel. Disputes that cannot be settled amicably shall be submitted to the competent courts of Tel Aviv - Yafo.
Changes to the Terms
We may update these Terms. The current version is always published on this page. Material changes affecting the apps require renewed explicit consent in the app; until the new version is accepted, access to the relevant features may be limited.
Contact
For questions about these Terms, please write to privacy@movilup.pro.